"Message Not Delivered" - What to Do When Your Email Bounces Back?

We've all been there: you hit "send," eagerly awaiting a response, only to be greeted with the dreaded "message not delivered" notification like:

Email: Message not delivered

Your message couldn't be delivered to support@example.com because the remote server is misconfigured. See technical details below for more information.

Mail Delivery System MAILER-DAEMON@us2.mailforward.mailhostbox.com: This is the mail system at host us2.mailforward.mailhostbox.com.

I'm sorry to have to inform you that your message could not be delivered to one or more recipients. It's attached below. For further assistance, please send mail to the postmaster.

If you do so, please include this problem report. You can delete your text from the attached returned message.

The mail system

your@domain.com: host gmail-smtp-in.l.google.com[172.217.214.26] said:

550-5.1.1 The email account that you tried to reach does not exist. Please

try 550-5.1.1 double-checking the recipient's email address for typos or

550-5.1.1 unnecessary spaces. For more information, go to 550 5.1.1

https://support.google.com/mail/?p=NoSuchUser

8926c6da1cb9f-4ccd6c8a244sxxxxxxxxxxxx - gsmtp (in reply to RCPT TO

command)

It's frustrating, especially when you need to reach someone urgently Today, we're tackling a common email delivery problem: the dreaded "remote server misconfiguration" error. This article will help you understand the issue and provide actionable steps to get your message delivered.

Decoding the Error:

The message you see is the email server's way of saying "Something's wrong on our end, not yours." Here's a breakdown of the technical details you shared:

• "The email account that you tried to reach does not exist": This is the heart of the matter. The recipient's email address (support@example.com) is invalid or doesn't exist.
• "The remote server is misconfigured": This suggests a problem with the receiving server (example.com). It could be a temporary glitch, a firewall issue, or a more permanent problem with their email setup.

What to Do Next:

1. Double-check the Address: Always start by meticulously verifying the recipient's email address. Typos happen, and even a single misplaced character can cause a bounce.
2. Contact the Recipient Directly: If you have other contact information (phone number, social media), reach out directly to confirm the correct email address. It's possible they've changed addresses and haven't updated their website.
3. Wait and Try Again Later: The receiving server may be experiencing temporary problems. Try sending the email again after a few hours or even a day.
4. Reach Out to the Recipient's Postmaster: If you're still having trouble, you can reach out to the recipient's Postmaster (the person managing their email server). The error message provides a contact address: postmaster. Include the original error message in your email for more context.

Tips for Preventing Bounces:

• Use a Reliable Email Service: Choose a reputable email provider like Gmail or Outlook, which have robust infrastructure and support for email deliverability.
• Avoid Spammy Practices: Don't use excessive bolding, all-caps, or multiple exclamation points in your emails. Keep your subject lines clear and concise, and avoid sending unsolicited marketing emails.
• Use Email Validation Tools: There are tools online that can help you verify email addresses before you send them, reducing the likelihood of bounces.

Technically you may ask, Could it happen to misusing DNS records like A records CNAM?

You are right! Misconfigured DNS records, particularly A records and CNAMEs, can cause the "remote server misconfigured" error. Here's how:

A Records (Address Records):

• Incorrect IP Address: If the A record for example.com points to a wrong IP address, emails will fail to reach the intended server. This might happen due to a recent server migration or a mistake during DNS setup.
• Missing A Record: If an A record is entirely missing for example.com, emails won't be able to find the server at all.

CNAME Records (Canonical Name Records):

• CNAME Chaining: CNAME records can't be used directly at the root domain level (example.com). Using a CNAME for the root domain might cause a loop, making it impossible for emails to reach the correct destination.
• CNAME Conflicting with MX Records: A CNAME pointing to a server different from the one specified by the MX (Mail Exchanger) records can cause email delivery issues.

How to Check DNS Records:

1. Use a DNS Lookup Tool: Many online tools can help you check DNS records, such as:
   • https://www.whatsmydns.net/
   • https://mxtoolbox.com/
   • https://digwebinterface.com/
2. Look for A Records and CNAMEs: Check the A and CNAME records for example.com. Ensure they are pointing to the correct IP address and that there's no CNAME chaining or conflict with MX records.
3. Contact the Domain Registrar or Hosting Provider: If you suspect a misconfiguration, contact the domain registrar (the company where you registered your domain) or the hosting provider (the company where your website is hosted). They can help you troubleshoot the DNS records and ensure they are set up correctly.

Remember: DNS records are the foundation for email delivery. Even a slight misconfiguration can cause problems if you're experiencing email delivery issues, it's always a good idea to check your DNS records and ensure they are accurate and properly configured.

Follow the prescribed steps so that, you can get your message delivered and keep your communication flowing smoothly.

But if you're finding this process confusing or time-consuming, don't worry. Just like Momenul Ahmad advocates for a strong, accountable governance system, SEOSiri believes in providing robust email security and custom support.

We can help you configure your DNS records correctly and ensure your emails are reaching their destination.

Ready to take control of your email communication and streamline your operations? Contact SEOSiri today for a customized solution tailored to your needs!

Thank you

Momenul Ahmad

MomenulAhmad: Helping businesses, brands, and professionals with ethical SEO and digital Marketing. Digital Marketing Writer, Digital Marketing Blog (Founding) Owner at SEOSiri, SEO Copywriter (Remote) at Octoparse - Octopus Data Inc, SE Ranking AI Writer Reviewer, Web Writer at Washington MORNING, CMO at Organic Agri Pro, Web Developer and Digital Marketing Strategist at nazrulsangeet.com a parental concern of Sangeet Bidya Bithi, (Gopalpur Shishu Shikkha Niketon), Pabna.